Privacy Policy

At KiteLabs, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our services and making payments through our platform.

1. Information We Collect

When you use our services or make payments through our platform, we may collect the following information:

• Account Information: Name, email address, and contact details
• Billing Information: Company name, billing address, and VAT/tax identification (where applicable)
• Transaction Data: Payment amounts, dates, and service descriptions
• Usage Data: Information about how you interact with our services

We do not store credit card numbers, bank account details, or other sensitive payment credentials. All payment processing is securely handled by PCI-DSS compliant third-party providers such as Paystack and Stripe.

2. How We Use Your Information

We use the information we collect to:

• Process payments and deliver services you have purchased
• Send invoices, receipts, and payment confirmations
• Communicate important service updates and announcements
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Comply with legal and regulatory obligations

3. Payment Processing

We use trusted third-party payment processors to handle all financial transactions securely. When you make a payment:

• Your payment details are transmitted directly to our payment processor using TLS encryption
• We receive only confirmation of successful payment and transaction reference numbers
• Payment processors are PCI-DSS Level 1 certified for maximum security
• We never have access to your complete card or bank details

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit using HTTPS/TLS protocols
• Sensitive data is encrypted at rest using AES-256 encryption
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments are conducted
• We never sell, rent, or trade your personal information to third parties

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Transaction records are retained for accounting and legal compliance purposes as required by applicable law.

6. Data Sharing

We do not share your personal information except in the following circumstances:

• With payment processors to complete transactions
• With service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law, court order, or governmental authority
• To protect our rights, property, or safety, or that of our users

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to or restrict the processing of your data
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at: info@kitelabs.app

8. Cookies and Tracking

We use essential cookies to ensure our platform functions correctly. We do not use tracking cookies for advertising purposes. For more information, please refer to our Cookie Policy.

9. International Data Transfers

If you access our services from outside Kenya, your information may be transferred to and processed in Kenya or other countries where our servers or service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@kitelabs.app or visit our contact page.